Ulman House Resident Assistant

Ulman Foundation is a non-profit organization that changes lives by creating a community of support for young adults, and their loved ones, impacted by cancer. We offer support to adolescent and young adult patients, survivors and their loved ones through our patient navigation programs, our traditional and non-traditional support groups, and through Ulman House (“the House”), our no-cost home away from home for those traveling to Baltimore for treatment.

Cancer affects us all. Ulman Foundation supports and recognizes each individual as a whole. No matter where you’re from, what you believe, who you love, or how you identify, you are welcomed, respected and supported within the Ulman Community.

As the Resident Assistant at Ulman House, you will act as an on-site presence for guests, provide a listening ear and guidance, help maintain a safe and welcoming home environment, and coordinate community-building activities.

Guest Support & Community Building:

1. Serve as a warm, approachable presence for guests navigating cancer treatment and related stressors
2. Maintain regular, predictable “office hours” for guest questions, informal check-ins, and basic support (e.g. listening, peer connection)
3. Identify and communicate psychosocial or logistical guest needs to Ulman staff for follow-up
4. Assist guests in accessing programs, services, and community resources
5. Facilitate programs or community activities for guests (examples: shared meal, wellness session, creative night, community walk, movie night)
6. Support new guest check-ins as needed

House Operations & Safety:

1. Conduct nightly walkthroughs: secure doors/windows, tidy common spaces, check for maintenance issues
2. Serve as on-call contact overnight, available by phone and in-person within 30 minutes if needed
   1. See on-call addendum in the full job description to learn more about on-call policies
3. Document and communicate guest or facility issues to staff promptly
4. Manage guest check-ins/check-outs during coverage periods
5. Manage annual on-call schedule for Ulman staff
6. Oversee trash/recycling schedule when staff are off-site

Crisis Response & Policy Enforcement:

1. Uphold and model Ulman House policies and community standards
2. Respond appropriately to emergencies or conflicts using Ulman Foundation emergency protocols; escalate to Ulman staff as needed

Other activities as assigned

Knowledge Skills and Abilities:

• Must be at least 21 years old
• Current or incoming medical student, nursing student, social work student, or similar
• Interest in oncology, patient support, and community-based care
• Ability to provide compassionate, patient-centered and trauma-informed support in a residential setting
• Excellent communication skills to connect with staff and address activity logs, guest concerns, and house updates
• Strong interpersonal skills; grounded, empathetic, reliable
• Ability to balance autonomy with collaboration
• Willingness to learn and work with internal systems; experience with Google Suite and Casebook a plus
• Spanish or other language skills preferred

Licenses and Certifications:

• Active CPR and Mental Health First Aid certification required (may be completed upon hire at no cost to the volunteer)
• Placement of this role is contingent upon a full background check.

• Benefits
• Compensation
• Schedule
• On-Call Expectations Addendum
• and more

If you are interested, please submit a cover letter and resume to [email protected] with “Ulman House Resident Assistant” as the subject line. Click the button below to get started.